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Retail Keyholder

Posted August 13, 2019  |  Solstice Sunglasses

SOLSTICE Keyholdersare the Store Manager’s fleet of right-hands! They are the regular openers andclosers of their location, who act as the Manager-on-Duty in the absence of theStore Manager, ensuring the store consistently achieves sales goals andexecutes all operational functions. This position leads by example andreinforces our customer service standards with the team, representingSOLSTICE’s core values and selling culture to create an outstanding storeexperience.

- Includes all SellingSpecialist duties, as well as:
- Model and lead store sellingand service efforts, ensuring personal goals are met, while driving storesales and productivity
- In the absence of the StoreManager, or as assigned, operate as the Manager-on-Duty
- Assist with training andsupervision of staff to develop and maintain store selling, customerservice skills and product knowledge; coach and guide Selling Specialistsand peers
- Stay up-to-date with Corporatecommunication; ensure the store team is kept informed
- Self-motivated/takes initiativeto ensure all operational functions are being completed accurately andtimely; delegate, direct and prioritize tasks, as needed
- When the Store Manager is notpresent, communicate as needed with the store’s District Manager (DM) andRegional Manager (RM)
- Partner with SM, DM, RM and/orLoss Prevention to address concerns related to unsatisfactory performanceand policy violations in a timely matter
- Accountable to opening/closingthe store on-time
- Ensure visual, housekeeping andsafety standards are upheld throughout the entire store

- Prior retail or customerservice experience necessary, preferably in a similar role; experiencewith luxury goods a plus
- Passion for fashion, trends andstyle
- Demonstrate strong leadershipqualities; approachable, engaging with proven conflict resolution skills
- Operates well in a fast-pacedenvironment; adapts well to changes in traffic patterns, environments,tasks, etc.; proven time management and organizational skills
- Positive attitude and approachto work; remains motivated and productive during downtime
- Excellent verbal and writtencommunication skills; is able to adapt style, as needed
- Proficient in Microsoft Excel,Word and eMail
- Strong attention to detail
- Confident and mature
- Reliable and punctual
- Able to work flexible hours
- Ability to stand for longperiods of time*
- Ability to climb a ladder
- Ability to lift and carry 25pounds
- High School Diploma required;some college coursework preferred

Contact Information

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Kierland Commons


Monday: 10 AM - 8 PM
Tuesday: 10 AM - 8 PM
Wednesday: 10 AM - 8 PM
Thursday: 10 AM - 8 PM
Friday: 10 AM - 9 PM
Saturday: 10 AM - 9 PM
Sunday: 12 PM - 6 PM


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