Keyholder / Part Time

Posted May 26, 2022  |  AVEDA

Position Summary:
The Keyholder will perform the daily operations of the free-standing store (FSS) as directed by the Store Manager. Execute strategies to drive sales, improve consumer experience, increase profitability, follow brand policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.

Ensure customer needs are met, to brand standards/ immersive of brand experience. Ensure complaints are resolved and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. 

They will support their location and colleagues in conjunction with the Manager and will motivate the team on the sales floor to achieve sales, service, and productivity goals.

Consumer Experience 
• Lead delivery of high-touch customer service philosophy of EL companies and Consumer Experience Standards of Brand
• Ensure high standards for consumer experience.
• Respond to customer complaints and concerns in a timely manner.
• Maintain awareness of consumer trends in the retail industry and have full knowledge understanding forthcoming consumer initiatives.
Drive Sales Results
• Execute expectations to drive sales, provide excellent consumer experience and meet and/or exceed sales and services goals.
• Leverage training knowledge to drive sales
• Demonstrates solid understanding of sales, product knowledge, events, operations, retail market and beauty industry to keep business and team moving forward by capturing consumer insights/sales trends/traffic patterns and using learnings to influence planning optimization.
• Leverage clienteling/CRM (Customer Relationship Management) tools to capture customer profile and utilize client “book” every day to connect with customers for outreach, replenishment and to drive sales

Contact Information

For more information and to apply visit AVEDA